I'm sitting at the airport in Vegas — the video poker machines are annoying as hell when you're tired and cranky — and tried to get information on my flight from a gate agent. After confirming the gate info I asked if the flight was on time. I was told "I'm too busy to answer that, go to your gate and ask an agent over there." At my gate the agents were trying to board another flight and they had a huge line. *sigh* Customer service at its finest.
This is another crappy airline to add to the list of airlines that I should avoid flying if at all possible.